International Orders & Returns

International Orders Terms & Conditions.

The Union Project does not charge VAT on the sales of goods to customers outside of the United Kingdom.

Since 1st January 2021, it is with great sadness, that the United Kingdom has officially left the European Union and as such, is now treated as a third country and we nolonger charge VAT to customers with the European Union. 

With not charging VAT to customers outside of the UK, the customer is liable for all import duties and VAT. These are decided by the Government of the country you reside in, and as such cannot be commented on or estimated by The Union Project. 

In the event that your item is not to your satisfaction, you have the right to return. 

In this instance, it is imperative that the return is clearly labelled as 'Unwanted return' or 'return item from online purchase'. In any instance where this is not followed and The Union Project is liable for any import duties and charges, the sum will be deducted from the refund amount, should your item be eligible for a return. 

 

PLEASE REGISTER ALL RETURN & EXCHANGE REQUESTS BY USING OUR AUTOMATED PLATFORM AT:

RETURNS.THEUNIONPROJECT.COM

Returns
You have the right to cancel your order within 14 days of purchase. 

As per your statutory rights, you have 14 days from receipt of your item to notify us of your return via returns.theunionproject.com. You then have 14 days from this communication to return your item to us at:

The Union Project Web Returns
Unit A, Victoria House
Churchill Road
Leckhampton
Cheltenham
GL53 7EG

Please note when purchasing any goods from The Union Project Ltd you are entering into a sales contract with The Union Project Ltd. Herein you accept that in the case of items being delivered to your nominated delivery address and there is no recipient there to accept delivery; you, the customer, nominates the courier to take custody of your order until it is either redelivered or collected. The Union Project cannot be liable for goods uncollected. Please consider this when calculating the 14 day period within which you are eligible to notify us of the return of your goods. 

The customer is liable for all returns costs. We recommend using a tracked service for returns to ensure traceability for both parties. If an item is returned for a refund, where any service beyond our basic service is used, the initial postage and packaging costs paid by the customer is non-refundable. 

We request that you detail your order number and your request for a refund within your return package. 


To be eligible for a return, your item must be unused and in the same condition that you received it. The item must not be marked or soiled in any way including but not limited to personal fragrances, bodily odours, smoke or the like. It must also be in the original packaging with all original tags and labels still attached in good condition. Shoes must be returned to us in their box with the box/packaging in the condition that it was dispatched in. If an item is returned in a condition not deemed eligible for refund, the customer is liable for the return postage cost to have the item returned to them. 

Refunds will be processed in a timely manner.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theunionproject.co.uk.

Sale items (if applicable)
Sale items purchased in store are not returnable, however, sale items purchased online are returnable within the parameters of our normal returns policy.

Exchanges (if applicable)
Please use our automated platform to register your exchange request:

returns.theunionproject.com